FAQ
Are your products made to order?
Yes! Everything is made to order, which means your product is produced specifically after you purchase it.
Who actually makes and ships my order?
Printful handles production, packing and shipping. They have fulfilment facilities around the world and may fulfil your order from the location best suited to your destination.
How long does it take?
Most orders take approximately 2–5 business days to be produced before shipping. Delivery time then depends on your destination and shipping method.
Will I get tracking?
Yes! You'll receive tracking information once your order ships. Shopify can automatically send the tracking information supplied by Printful.
Do you ship internationally?
Yes, to many countries. Shipping availability and costs are shown at checkout. Some destinations may be unavailable due to shipping or legal restrictions.
Can I change or cancel my order?
Contact us as soon as possible. Because orders can enter production quickly, we cannot guarantee that changes or cancellations will be possible once production has started.
What if my item arrives damaged?
Contact us with your order number and photographs of the problem. Printful generally requires claims for damaged, defective or misprinted items to be submitted within 30 days of delivery.
Can I exchange something for another size?
Printful generally doesn't offer exchanges simply because the wrong size was ordered. Please check the size chart carefully before ordering. Your statutory consumer rights still apply where relevant.
Can I return something if I change my mind?
If you are an EU consumer, applicable statutory withdrawal rights apply. See our Returns & Refunds policy for details.