Refund policy

Returns & Refunds

We want you to be happy with your order. If something isn't right, please contact us and we'll do our best to sort it out.

Made-to-order products

All products in our shop are made to order. Your item is produced specifically after you place your order and is fulfilled by our production partner, Printful.

Because of this, we don't accept returns or exchanges simply because you ordered the wrong size, colour, or changed your mind except where applicable consumer law gives you a right to cancel or return your purchase.

Please check the size guide and product information carefully before ordering.

EU right of withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your online purchase within 14 calendar days after receiving your order, without giving a reason.

If you wish to exercise this right, please contact us within the applicable 14-day period. You will generally then have a further 14 days to send the goods back.

Unless otherwise required by law, you are responsible for the direct cost of returning an item when exercising your right of withdrawal.

We will process eligible refunds in accordance with applicable consumer law.

This right may not apply to certain goods made to the customer's specifications or clearly personalised. Our standard products are not automatically considered personalised simply because they are made to order.

Damaged, defective, misprinted or incorrect items

If your order arrives:

damaged
defective
misprinted
incorrectly fulfilled
or substantially different from what you ordered

please contact us as soon as possible.

Please include:

your order number
photographs of the item
photographs of the packaging, where relevant
a short description of the problem

Printful requires claims for damaged, defective or misprinted products to be submitted within 30 days of delivery. For packages lost in transit, claims generally need to be submitted within 30 days of the estimated delivery date.

Where the problem is confirmed, we may arrange a replacement or refund, as appropriate.

You do not need to return a defective or incorrectly printed product unless we specifically ask you to do so.

Wrong size

Please check the size chart before ordering.

Because our products are made to order, Printful generally does not offer refunds or exchanges simply because a customer ordered the wrong size or colour.

However, this does not affect any statutory rights you may have under applicable consumer law.